Common and simplified norms for processing investor’s service request by RTAs and norms for furnishing PAN, KYC details and Nomination

As a part of its ongoing measures to protect the interest of the investors in the Securities Market and to enhance ease of doing business for investors, Securities and Exchange Board of India (SEBI) vide its Circular SEBI/HO/MIRSD/ MIRSD-PoD-1/P/CIR/2023/37 dated 16th March, 2023, introduced Common and simplified norms for processing investor’s service request by RTAs and norms for furnishing PAN, KYC details and Nomination.


Vide the said Circular SEBI has mandated the physical shareholders of the Listed companies to furnish PAN, Nomination, Contact Details, Bank Account details and specimen signatures for their corresponding folio numbers.

The folios wherein any one of the above cited document/details are not available on or after October 01, 2023, shall be frozen by the RTA of the Listed companies.

Further, the shareholders whose folios has been frozen will not be eligible:-

  • To lodge grievance or avail any service request to the RTA.
  • For any payment including dividend, interest, and redemption payment in respect of such frozen folios.
  • Unless they submit the aforesaid documents/details.

    Furthermore, the frozen folios shall be referred by the RTA / listed company to the administering authority under the Benami Transactions (Prohibitions) Act, 1988 and/or Prevention of Money Laundering Act, 2002, if they continue to remain frozen as on December 31, 2025.

    In order to avoid freezing of the folios, the physical shareholders are requested to submit/update their PAN/ KYC/ Nomination details, if they have not done earlier, with the RTA of the Company by using relevant forms appended below:-

    Sl No. Particulars Form
    1 Request for registering PAN, KYC Details or changes / updation thereof ISR-1
    2 Confirmation of Signature of shareholder by the Banker (in case of major mismatch in the signature of the shareholder) ISR-2
    3 Nomination Form SH-13
    4 Cancellation or Variation of Nomination SH-14
    5 Declaration form for opting out / cancellation of Nomination ISR-3

    In case of any query, kindly contact our RTA at the details provided below:-

    KFIN Technologies Limited
    Address: Selenium Building, Tower-B, Plot No. 31-32
    Financial District, Nanakramguda, Serilingampally
    Hyderabad, Rangareddy, Telangana, India-500032
    Email: [email protected]
    Toll Free/ Phone Number: 1800 309 4001
    WhatsApp Number: (91) 910 009 4099

    For more details the shareholders are requested to refer the aforementioned SEBI Circular dated 16 March, 2023